1. Q: Are You A Factory or Trading Company?A: We are factory.
2. Q: What's Your MOQ?A: We are factory, so we don't have MOQ. If need customization, the MOQ needs 500 sets.
3. Q: What Are Your Payment Terms?A: We usually accept below payment terms:Paypal , T/T , Western Union , Ecrow and so on
4. Q: What's Your Sample Time?A: There are 2 cases-
1. If Our existing samples -- 2-3 days.2. If Customized samples -- 7-10 days.
5. Q: I Have Logo, Can You Help Us to Do A "Visual Sample" for Confirmation?A: It's our pleasure to provide you our best service.
6. Q: Can You Provide OEM Service?A: Yes, we can provide OEM / ODM service.
7. Q: What's the Material of Your Products?A: Our products' main materials are soapstone, basalt, granite, marble, onyx and so on.
8. Q: Could I Customized the Products?A: Yes, customized product is available. Sizes, materials, designs and packages all can be customized.
9. Q: Is the Sample Fee Refundable?A: Yes, we can refund it after you place an order with certain quantity.
10. Q: What the Package You Have ?A: We can do almost the package, such as opp bag, velvet bag, magnatic box, CMYK box, wooden box and so on.